1.0 Term of sales
The customer agrees to provide the personal information necessary for the management of his order (delivery and billing). These must be correct, valid and up-to-date. The information relating to his identification and his password must be kept secret by the customer. The customer has access to his personal data and can modify them at any time. For any other question regarding the protection of personal data, the customer can contact Horses&Clouds in writing at the email address hello[at]horsesandclouds.com
av du Tribunal Fédéral 11
CH-1005 Lausanne – Suisse
2. Personal data
Horses & Clouds/the seller undertakes to respect the confidentiality of the personal data communicated by the customer on the site www.horsesandclouds.com and to treat them in accordance with the legislation in force, in particular with the law on the protection of the data. The seller only processes and keeps the data necessary for the fulfillment of the order, its billing and delivery. The personal data are only transmitted to third parties related to the smooth running of the order and its delivery, but in no case for advertising purposes.
Customer data may be used by the following Horses&Clouds services:
– the processing of orders, deliveries and invoices
– personalized communication towards his client, notably by sending newsletters, special offers and other emails.
The possibility is given to the customer to refuse the sending by the salesman of emails of invitation or commercial communication, during his first recording. This feature remains editable in his account at any time.
3. Sales process
The order process is as follows:
– Choice of products and basket
– Continuation of the navigation on the site with possibility of choice of additional articles or modification of choice of products already added to the basket
– Validation of the contents of the basket
– Information about the customer and the address of the recipient (Name / Surname / Billing address / Delivery address / E-mail address / Phone number)
– Acceptance of the term of sales
– Order confirmation
– Payment validation
The customer visualizes during these stages the details of the order and its total price and can correct any errors, before confirming his order to express his acceptance.
Once the order is validated and paid, the customer receives an order confirmation by email.
The seller reserves the right to cancel or refuse any order from a customer with whom there is a dispute over the payment of a previous order or which would present to him any form of risk.
All prices listed by product on the website www.horsesandclouds.com. The delivery costs of the order will be indicated before the final validation of the order.
The seller reserves the right to change without notice and at any time the prices and other charges posted on the site. However, the products will be invoiced to the customer on the basis of the rates in effect at the time of the validation of the order.
Payments must be made in CHF (Swiss francs), regardless of your reference currency.
Special offers, balances or discounts are only valid until the date indicated or when stocks last.
3.3 Product Representation
Horses&Clouds / the seller undertakes to make the necessary efforts so that the photographic representation of the products offered for sale on the site is as faithful as possible to reality. However, it is possible that the perception by the customer of the photographic representation of the products does not correspond exactly to the products themselves.
The details and characteristics (eg color, size, etc.) that describe each product are approximate values. Although every effort has been made to faithfully reproduce the colors, size, and quality of our products, there may be variations from the actual appearance of the product you purchase. This may be due to the nature of the products, the difference in display mode (lighting and photography) or the color settings and capabilities of digital monitors. A customer placing an order keeps in mind this variation in color, size, or size. Horses & Clouds / the seller believes that all online shoppers are aware that the colors seen on a screen will be slightly different from those of the product ordered. The customer can not in any case ask for the refund by rejecting the goods purchased for these discrepancies.
For any questions, the customer is encouraged to contact Horses&Clouds.
3.4 Payment Process (secure)
All our payment data is transferred with a secure SSL connection. Payments are made by PayPal, with or without PayPal account.
3.5 Transportation & Delivery
Upon receipt of your order on the website and confirmation of your payment, your order will be processed as soon as possible. Delivery times may vary between 3 and 10 business days. In case of longer delay, you will be notified and you will have the opportunity to cancel your order without charge.
Shipping costs are flat rates based on the delivery address and the weight of packages.
They are the responsibility of the customer if the amount of products selected in the order is less than CHF 300.- and are charged CHF 9.-, provided that the weight of two kilos is not exceeded. Above 2 kilos, delivery charges are calculated according to the current Swiss Post rates.
The products will be sent to the delivery address that the customer has indicated during the ordering process.
3.6 Availability or unavailability
Errors or modifications can exceptionally exist, especially in the case of simultaneous orders of the same product by several customers. In the event of unavailability of product after placing your order, we will notify you by e-mail or telephone as soon as possible, by offering you to order another product presented on the site in replacement, or cancel your order.
The seller agrees to honor orders received on the site only within the limits of available stocks. Exceptionally, an advertised product available on the site may be unavailable after final registration of the order.
The seller reserves the right to modify the range of products. Some offers may have a limited validity period that will be indicated for each product or product line.
3.6 Returns, Retractions and Refund
From the receipt of the product by the customer, it has a right of withdrawal, that is to say, a period of 7 days to return the product delivered, the return costs being at his expense. Only products purchased through the site, and returned with their personal protective packaging intact (unopened and in their original packaging) will be eligible for a refund.
The procedure to follow is as follows:
– The client sends an email to hello[at]horsesandclouds.com
– The customer returns his goods at his expense to the following address:
Horses & Clouds
av. du Tribunal Fédéral 11
CH-1005 Lausanne – Switzerland
The product must be complete, properly protected, in its original packaging, unused or worn, together with any accessories, instructions for use and documentation.
The product must be accompanied by the original invoice.
The product is controlled by the seller who will validate or not the refund, including verifying that the product has been returned complete and in a state suitable for its re-marketing, as the right of withdrawal provides. If the goods meet the return requirements, it can be refunded. If the merchandise does not meet the return requirements, it will be returned to the customer who can not get a refund.
4. Applicable law
These general conditions of sale, as well as any sale to which they apply, are subject to Swiss law. Any dispute arising out of or in connection with these general conditions of sale or any sale to which they apply shall be settled under Swiss law, whether the dispute is of a contractual or a delictual nature, or whether it is based on another clause. An amicable solution must be sought before initiating legal proceedings.